Return and Refund Policy

At Iridescent Gems, your satisfaction matters to us. We carefully inspect every piece before dispatch, but we understand that sometimes a purchase may not work out as expected.

Please read our Refund & Return Policy carefully to understand the eligibility criteria, process and applicable conditions.

1. Mode of Refund

Refunds are issued in the form of a coupon code only. We do not provide cash refunds or direct bank transfers under this policy, subject to applicable consumer protection laws.

  • Each refund coupon is valid for 1 year from the date of issue.

  • The coupon can be redeemed once on your next purchase.

  • Refund coupons cannot be combined with other discount codes.

  • A maximum of 2 refund coupons can be issued against a single original order.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

  • You must inform us of your return request within 48 hours of receiving your order.

  • The product must be shipped back to us within 5 days of receiving the return approval.

  • The jewellery must be unused, unworn and undamaged.

  • The product must be returned in its original packaging, along with all components received.

Products that are used, damaged after delivery or returned without their original packaging may not qualify for a return.

Please note that returns based solely on personal quality or appearance preferences are not eligible for a refund under this policy. We carry out quality checks before dispatch to maintain our product standards.

3. Applicable Deductions & Charges

The following deductions may apply, depending on the circumstances:

A. Non-Acceptance of Prepaid Orders

If you place a prepaid order but refuse to accept the delivery, ₹250 will be deducted from the eligible refund amount to cover forward and return shipping charges.

B. Non-Acceptance of Orders Placed Using a Refund Coupon

If you refuse to accept an order placed using a refund coupon, the coupon will expire and cannot be reissued or reused.

C. Payment Gateway Charges

If your online payment is successful but you do not receive an order confirmation, please contact us before placing another order.

If a refund becomes necessary in such a case, a 5% payment gateway charge will be deducted from the eligible refund amount.

D. Orders With Free Shipping

If your order qualified for free shipping and you subsequently return it, ₹125 will be deducted towards shipping charges.

4. Token Amount for COD Orders

For Cash on Delivery orders where a token amount has been collected:

  • The token amount is non-refundable if the order is cancelled or rejected.

  • If the token amount paid exceeds ₹250, the additional amount will be refunded through a coupon code.

5. Damaged Products & Incorrect Deliveries

We take care to pack every order securely. However, if your product arrives damaged or you receive an incorrect item, please follow these steps:

  1. Inform us within 48 hours of delivery by emailing sonamyadaviridescent@gmail.com.

  2. Share clear photographs or an unboxing video showing the issue.

  3. Once the issue is reviewed and approved, we will arrange a free reverse pickup within India.

  4. After receiving and inspecting the returned product, we will offer one of the following:

    • Replacement: If the same product is available in stock.

    • Full coupon refund: If a replacement is unavailable, we will issue a coupon for the full eligible product amount, valid for 1 year.

6. Refund Processing Time

Once your returned product reaches us and passes inspection:

  • Your refund coupon will be issued within 3 working days.

  • The coupon will be shared with you through your registered contact details.

  • The coupon will remain valid for 1 year from its issue date.

7. Need Help With a Return or Refund?

For return requests, damaged products or refund-related questions, please contact us:

Email: sonamyadaviridescent@gmail.com

Our team will be happy to assist you.

Thank you for choosing Iridescent Gems.

With love,
Team Iridescent Gems