Terms of Service

Welcome to Iridescent Gems (iridescentgems.com). By accessing or using our website, browsing our products or placing an order, you agree to the following Terms & Conditions.

Please read them carefully before using our website or making a purchase.

1. Changes to Terms & Conditions

Iridescent Gems reserves the right to modify, update or revise these Terms & Conditions at any time.

Any changes will become effective once published on our website. We encourage you to review this page periodically to stay informed about our latest terms.

2. Your Account & Responsibilities

If you create an account on iridescentgems.com, you agree to:

  • Provide a valid email address and accurate account information.

  • Maintain the confidentiality of your login credentials.

  • Keep your account password secure.

  • Take responsibility for activities and orders placed through your account.

Please notify us promptly if you suspect any unauthorized access to your account.

3. Our Rights & Website Operations

Iridescent Gems reserves the right to:

  • Modify, suspend or discontinue any website feature or service at our discretion.

  • Refuse or cancel orders where necessary, subject to applicable laws.

  • Refuse service where there is a legitimate reason to do so.

  • Take appropriate action in cases of misuse, fraudulent activity or violation of these Terms.

Orders that have been confirmed will be fulfilled or refunded, as applicable, in accordance with our policies and applicable laws.

We are not responsible for interruptions caused by technical issues or circumstances beyond our reasonable control.

4. Product Use & Liability

Our jewellery is intended for personal use.

Customers are responsible for using and caring for products appropriately. Iridescent Gems shall not be responsible for damage, allergic reactions or injuries arising from product use, except where liability cannot legally be excluded under applicable law.

We are also not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, internet disruptions, government restrictions or courier service interruptions.

5. Copyright & Intellectual Property

All content available on iridescentgems.com, including but not limited to:

  • Product photographs and images

  • Brand logos and designs

  • Product names and descriptions

  • Website graphics, text and other creative content

is the property of Iridescent Gems or its respective rights holders.

No content may be copied, reproduced, modified, distributed, published or commercially used without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action under applicable laws.

Any legal proceedings shall be subject to the jurisdiction of the competent courts in Delhi, to the extent legally permissible.

6. Damaged Products

We carefully inspect our products before dispatch. However, if your order arrives damaged, please follow these steps:

  1. Notify us within 48 hours of delivery.

  2. Email sonamyadaviridescent@gmail.com with clear photographs showing the damage.

  3. Our team will review your complaint and assist you with the next steps.

  4. Depending on product availability, we will arrange a replacement of the same or a similar item.

Damage complaints reported after 48 hours of delivery may not be eligible for consideration under this policy, subject to applicable consumer protection laws.

7. Missed Deliveries & Returned Shipments

Our delivery partners will generally attempt delivery up to two times.

If the parcel is not accepted or delivery cannot be completed, the shipment may be returned to us.

In such cases:

  • Reshipping can be arranged upon request, subject to an additional ₹250 shipping charge.

  • For Cash on Delivery (COD) orders, reshipping will be arranged only after the full applicable amount, including the ₹250 reshipping fee, has been paid online.

  • Reshipping is subject to confirmation and serviceability of the delivery address.

8. Contact Us

If you have any questions or need assistance regarding these Terms & Conditions, please contact us:

Email: sonamyadaviridescent@gmail.com

Thank you for choosing Iridescent Gems.

With love,
Team Iridescent Gems